Before you start using this Website, please read these Terms of Service carefully. By starting to use the site, you automatically confirm your acceptance of the terms and conditions mentioned herein. These Terms of Service are governed by and interpreted in accordance with the applicable legislation. The English version of these Terms of Service prevails over versions in other languages.
1. GENERAL
Before using our Website, please read these Terms of Service carefully. By registering a Player Account with the Website, you agree and confirm your consent to these Terms of Service. It is the player's sole responsibility to inquire about the existing laws and regulations of their jurisdiction regarding online gambling.
2. CHANGES TO TERMS OF SERVICE
The Website reserves the right to unilaterally change these Terms of Service when such a need arises. We will do our best to notify our players of any significant changes by email. However, we recommend that all players revisit this page regularly and check for possible changes.
3. WHO CAN PLAY
The Website accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player's sole responsibility to inquire about the existing gambling laws and regulations of their jurisdiction before placing bets on the Website. The Website accepts strictly adult players (the minimum age is 18), and players who have reached the age specified by the jurisdiction of the player's place of residence as eligible for online gaming. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real value is subject to the laws of your country, and it is your sole responsibility to abide by your local regulations. The Website reserves the right to ask for proof of age and to limit access to the Website or suspend the account of players who fail to meet this requirement.
Users from the following countries and their territories ("Restricted Countries") are not allowed to use the Website for playing real-money games: the United States of America; the United Kingdom; France; the Netherlands; Spain; Australia; Cyprus; the Union of the Comoros (including the Autonomous Island of Anjouan); Aruba, Curaçao, Bonaire, Sint Eustatius, and Saba; Afghanistan; Belarus; Iran; Iraq; North Korea; Myanmar; Russia; Ukraine (including the territory of Crimea); all FATF blacklisted countries; and any other jurisdictions deemed prohibited by the competent authority. This list is not exhaustive and can be amended from time to time. The Website cannot guarantee the successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy.
4. AVAILABILITY OF GAMES
Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers, which may change from time to time.
5. ACCEPTED CURRENCIES AND CRYPTOCURRENCY
The Website operates on a cryptocurrency basis. The supported cryptocurrencies and networks available for deposit and withdrawal are those displayed in the cashier at the time of your transaction and may change from time to time. For your convenience, balances and offers may be displayed in a reference currency (such as EUR); any such display is indicative only. Conversions between a cryptocurrency and the reference currency, or between one cryptocurrency and another, are made at the rate applied by the Website or its providers at the time of the transaction, and you accept that the value of cryptocurrency can fluctuate. You are responsible for sending deposits on the correct network and to the correct address; transactions sent on an unsupported network or to an incorrect address may be unrecoverable. Network fees may apply to deposits and withdrawals.
6. FEES AND TAXES
You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence. You are also responsible for any network (blockchain) fees associated with your transactions.
7. GAME RULES
By accepting these Terms of Service, you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage (RTP) of each game. Detailed play mechanics are described in our Betting Rules – Player Guide, which forms part of these Terms.
8. BONUSES AND PROMOTIONS
The Website offers bonuses and promotions from time to time. Each bonus or promotion is offered subject to these Terms of Service and to the specific offer terms displayed with that promotion. Where the specific offer terms and these Terms conflict, the specific offer terms prevail for that promotion. The following general rules apply to all bonuses and promotions unless the specific offer states otherwise:
Eligibility. Bonuses are available to eligible players only. Certain offers are limited to new players, to a single use per person, household, device, or wallet, or to a defined promotional period. The Website may determine eligibility at its sole discretion.
Claiming and activation. A bonus is added to your account by claiming the relevant promotion, after which it appears among your available bonuses. Where a deposit is required, the bonus becomes ready to activate once the qualifying deposit is made. You then activate the bonus to begin playing with it.
One active bonus at a time. Only one bonus may be active at any given time. Other claimed bonuses remain available, subject to their expiry, until you choose to activate them. To activate a different bonus, you must first cancel the currently active one. Free Spins are an exception and may run alongside an active bonus.
Wagering requirements. Bonus funds, and any winnings generated from them, must be wagered in accordance with the applicable wagering requirement stated in the offer before they can be released to your real balance. Free Spins winnings are credited as bonus funds and are subject to the same wagering requirement. Different games may contribute differently towards wagering requirements, as described in the Betting Rules – Player Guide.
Time limits. Each bonus, and its wagering, must be completed within the period stated in the offer. Unused or unwagered bonus funds, together with any associated winnings, are removed when that period expires or when the bonus is cancelled.
Maximum bonus win. The maximum amount that may be won and released from a bonus may be capped at a multiple of the bonus amount, as stated in the offer. Winnings above that cap may be removed.
Qualifying deposits and limits. Minimum deposits, maximum bonus amounts, per-period claim limits, and eligible days or events are as stated in the specific offer.
Cashback. Where cashback is offered, it is calculated on net real-money losses over the stated period; bonus and Free Spin losses are excluded. Cashback is credited as bonus funds and is subject to the applicable wagering requirement.
Tournaments and challenges. Where tournaments, leaderboards, or task-based promotions are offered, ranking and rewards are determined by qualifying wagering or task completion as described in the offer. Prizes are credited as bonus funds or Free Spins and are subject to the applicable wagering requirement.
Referral offers. Where a referral offer is available, rewards are granted only after the referred person registers through the referrer's invite link and completes a qualifying deposit or action. Self-referrals, duplicate accounts, and abuse are not rewarded.
Abuse. The Website reserves the right to withhold, remove, or reclaim any bonus or associated winnings, and to close or restrict accounts, where it identifies bonus abuse, irregular play, collusion, arbitrage, the use of multiple accounts, or any attempt to gain an unfair advantage. Placing unusually large or structured bets to clear wagering, or otherwise playing in a manner inconsistent with normal play, may be treated as abuse.
9. DISCLAIMER OF LIABILITIES
By accepting these Terms of Service, you confirm your awareness that gambling may lead to losing money. The Website is not liable for any possible financial damage arising from your use of the Website. The Website is not liable for any hardware or software defects, unstable or lost Internet connection, blockchain-network congestion or failure, or any other technical errors that may limit access to the Website or prevent uninterrupted play. In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Website's team reserves the right to cancel all wagers containing such an error, or to correct the mistake by re-settling the wagers at the correct terms that should have been available at the time the wager was placed. If the Website mistakenly credits your Player Account with a deposit, bonus, or winnings that do not belong to you — whether due to a technical issue, error in the paytables, human error, or otherwise — the amount and/or the winnings will remain the Website's property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
The Website, its management and support team, partners, and service providers: do not warrant that the software or the Website is fit for their purpose; do not warrant that the software and Website are free from errors; do not warrant that the Website and/or games will be accessible without interruptions; and shall not be liable for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising in relation to your use of the Website or your participation in the games. You hereby agree to fully indemnify and hold harmless the Website, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities, howsoever caused, that may arise in relation to your use of the Website or participation in the games. You acknowledge that the Website shall be the final decision-maker of whether you have violated the Website's Terms of Service in a manner that results in your suspension or permanent barring from participation in the Website.
10. USE OF PLAYER ACCOUNT
Each player is allowed to create only one (1) personal account. Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Website, to the termination of all such accounts and the cancellation of all payouts to the player. The player shall not provide access to their Player Account, or allow use of the Website, to any third party, including but not limited to minors. Any returns, winnings, or bonuses that the player has gained or accrued during such time as a duplicate account was active may be reclaimed by us, and players undertake to return to us on demand any such funds that have been withdrawn from the duplicate account. The Website can only be used for personal purposes and shall not be used for any type of commercial profit. You must maintain your account and keep your details up-to-date. We reserve the right to contact you using the details provided in your account, which, at our own discretion, can be a necessary part of the verification procedure. The account and/or any actions in the account may be suspended until the account is verified. We will make reasonable efforts to contact you regarding the withdrawal of funds, but if we are not able to reach you within a reasonable period from the date of the request, we reserve the right to handle the request in accordance with these Terms and our internal procedures.
11. DEPOSITS AND WITHDRAWALS
Deposits are credited once the relevant cryptocurrency transaction is confirmed on the network. Withdrawals are subject to verification, applicable limits, and processing checks, and are generally paid to a wallet controlled by the account holder. Withdrawal limits and processing times may vary and may depend on your account status or level, as described on the Website. The Website may require verification (see the KYC Policy and AML Policy) before processing a withdrawal. The Website is not responsible for losses arising from incorrect wallet addresses or networks provided by the player.
12. DORMANT ACCOUNTS
An account with no login or transaction activity for a prolonged period may be treated as dormant. We may notify you and, where permitted by applicable law, apply an administrative treatment to dormant balances. You may reactivate a dormant account by contacting support, subject to verification.
13. ERRORS, MALFUNCTIONS, AND VOID BETS
A malfunction voids all plays and pays. If a game is interrupted or a result is affected by an error, technical fault, or malfunction of the game, network, or platform, the affected bets may be voided and stakes returned in accordance with the game provider's rules and our procedures. Where a game credits a win in error, we reserve the right to correct the result and adjust balances accordingly.
14. COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint, please contact our customer support via Live Chat or the email address in these Terms, including your account details and the relevant information. We aim to resolve complaints fairly and as quickly as reasonably practicable. If a complaint cannot be resolved directly, it may be escalated in accordance with the procedures of our licensing authority. The Website shall be the final decision-maker in matters relating to the interpretation of these Terms, subject to the rights of the licensing authority.
15. INTELLECTUAL PROPERTY
All content on the Website, including the "Rooroll" name, logo, designs, text, graphics, and software, is the property of the Website or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or exploit any part of the Website without our prior written consent.
16. TERMINATION
The Website may suspend or terminate your account, withhold funds, and void winnings where you breach these Terms, our policies, or applicable law, or where required to protect the Website, its customers, or third parties. On termination, any real balance not subject to investigation or lawful deduction may be returned to you in accordance with our Refund Policy and applicable law.
17. GOVERNING LAW AND SEVERABILITY
These Terms of Service are governed by the laws applicable to the Website's licence and jurisdiction. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. CONTACT
For any questions or complaints, please contact us via the email address published on the Website [[email protected]] or via Live Chat.