1. GENERAL
The Website's management team takes the safety of your personal data and general confidentiality very seriously. This reflects compliance with the General Data Protection Regulation (GDPR), the ePrivacy Directive (2002/58/EC), and the principles set out in international instruments such as the Council of Europe Convention 108+, the OECD Privacy Guidelines, and the UN Guidelines for the Regulation of Computerized Personal Data Files.
This Privacy Policy sets out how personal data is collected, processed, stored, transferred, and protected on the Website, ensuring transparency, data minimisation, and respect for individuals' privacy rights. The processing of personal data is carried out in accordance with applicable data protection laws of the user's jurisdiction, to the extent such laws are consistent with internationally accepted privacy standards and do not contravene fundamental human rights or international data protection principles.
As a data controller, we have a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it, and how we utilise it. If you have any questions regarding this Privacy Policy or the protection of your data, please contact our Data Protection Officer. By registering a Player Account with the Website, you confirm your consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use this Website.
2. INFORMATION WE COLLECT
The Personal Information which we may request, use, and process shall include, without limitation:
Any information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email (e.g., first and last name, date of birth, email address, phone number).
Correspondence made with us via the Website, email, web chat, or through other means of communication.
All Player Account transaction history, whether this takes place via the Website(s) or via other means of communication, including deposit and withdrawal wallet addresses and on-chain transaction identifiers.
Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs, and other traffic information recorded in our system.
Documents and proofs reasonably requested by us to verify your account, process deposits or withdrawals, and conduct anti-fraud checks (on our own initiative or as required by applicable legislation). Such proofs may include passport scans, wallet-ownership confirmations, bank statements, etc.
Survey participations or any other customer assessments that we may carry out from time to time.
3. HOW WE USE YOUR INFORMATION
We process the Personal Information we collect from you in order to deliver our services. In particular, we will use your data for the following purposes:
Processing your bets and transactions, including cryptocurrency deposits and withdrawals.
Providing you with gaming and other ancillary services that you seek from our Website.
Rendering customer support, such as assistance with setting up and managing your account.
Identifying and performing the necessary verification checks.
Providing registered players with information about our promotional offers, or promotional information from our selected business partners, associates, and affiliates (only if players specifically consent to receiving such marketing material).
Complying with legal responsibilities, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.
Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering, and other illegal or irregular gaming activities, including through blockchain analytics.
Analysing customer trends through market-study assessments.
Conducting research and statistical analysis of aggregated data.
4. MARKETING COMMUNICATION
Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services, and promotions. This may include information about products and services from our business partners, such as casino game providers. Whenever you decide to stop receiving such marketing and advertising material, you may opt out in your Player Account settings or by contacting our customer support. Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.
5. OBTAINING PERSONAL INFORMATION
We shall not collect any Personal Information about you without your knowledge. We may, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us. We may also lawfully receive certain Personal Information from online vendors and service providers, such as fraud-prevention and blockchain-analytics companies. In addition, we retain the right to engage the services of third-party providers to render technical support, process your transactions, and source gaming content. Please understand that we may be granted access to any information you may provide to such vendors, service providers, and third-party services. Any information that you provide will only be disclosed to third parties outside the Website in accordance with this Privacy Policy, and we shall take any necessary steps to ensure that our agreements with third-party service providers always protect your private information.
6. DATA RECIPIENTS
We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies, and all subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by the Website management team or by another entity in our group, which may use a third party to fulfil such data processing needs. The Website's team members — specifically the Data Protection Officer, AML Compliance Officer (AMLCO), Payments and Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other selected team members — shall also have access to your Personal Information for the purpose of executing their duties and providing you with assistance.
The Website's team members who have access to, or are associated with the processing of, a player's personal information have signed confidentiality agreements to respect the confidential nature of that information pursuant to applicable gaming, data protection, and privacy laws. In order to provide you with an efficient service, we and/or our service providers may require transferring your personal data from one country to another, including to data processors that may be based outside of your country of residence. Therefore, by browsing the Website and communicating electronically with us, you acknowledge and agree to our (or our suppliers' or sub-contractors') processing of your data in these countries.
7. RELEASING DATA TO THIRD PARTIES
We do not sell or rent your personal data to third parties. We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law-enforcement agency if we believe it necessary to protect the legitimate interests of the Website, its customers, or any third party. Personal data will only be disclosed to third parties in the following cases:
Where we are required to do so by law.
If the Website needs to share data with its payment or settlement processors to facilitate transactions.
To comply with our legal and regulatory duties to the relevant licensing and regulatory authorities.
When the Website's team believes that disclosure is necessary to protect the Website's or the player's safety, or the safety of others, investigate fraud, or respond to a government request.
If our marketing service providers require the data to carry out their tasks.
To any other third party with the player's prior consent.
Our services are not intended for persons under the age of 18. By using our services, you represent that you are at least 18 years old. We do not knowingly collect personal data from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.
8. YOUR RIGHTS
As a data subject, you have the right to request access to the personal data we hold about you and to request correction of any inaccuracies. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent. Please note that some personal data may need to be retained for a period of time to comply with our legal obligations and to fulfil our legitimate business interests. You may also request the restriction of processing your personal data, and in certain circumstances, you have the right to data portability. If you wish to exercise any of your rights or have questions regarding your personal data, please contact our Data Protection Officer.
9. COOKIES
We may use cookies and similar technologies to enhance your experience on our Website and to understand how our Website is used. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features may be limited. For more detailed information about the cookies we use and your choices, please refer to our Cookie Policy.
10. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.
11. DATA RETENTION
We will only retain your personal data for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review this Privacy Policy periodically. Your continued use of our Website following the posting of changes will be deemed your acceptance of those changes.
13. CONTACT US
If you have any questions or complaints, you can contact us via the email address provided in the Terms of Service.